By making a booking you agree to:
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A confirmed booking time is allocated specifically for your job, and our technician is scheduled accordingly.
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If you need to cancel or reschedule your booking, a minimum of 2 hours’ notice is required.
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Cancellations or rescheduling made within 2 hours of the scheduled arrival time will incur a call‑out fee, charged at our standard rate.
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If our technician arrives on site and access is not available, or the job cannot proceed due to client‑related delays, the same call‑out fee will apply.
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Bookings are accepted on the assumption that safe and reasonable access to the work area is available at the scheduled time.
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Any additional works identified on site that fall outside the original scope will be quoted separately.
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By confirming a booking, the client agrees to these terms.